A Trusted Trader

We’re proud of our status as a family business, and of the close ties to the community and our customers that comes with generations of service. We take pride in our work, and in our commitment to you. That means we go out of our way for our customers, and if you have any concerns about our service, we will work to resolve them.

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COMPLAINTS POLICY

We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems, as soon as possible. Either call us on 0114 2498843 or write to us at John Bee Ltd, 658 Abbeydale Road, S74 2BB or email us at johnbee-ltd@btconnect.com and we aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

 

Full business name and trading address:

J.Bee (motor engineers) ltd

658 Abbeydale Road S7 2BB

VAT number: 173968908
Reg in England and Wales